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As a first time customer, I really can't complain about the service I received. The online appointment reservation feature on their website is what edged out their local competition. On the day if the work, they got me in quickly, the price was fair, and I was back on the road. Bottom line? I'll definitely give them a call the next time I need service for any of our vehicles.
Dave P. from East Troy, WI
I have my two Volkswagens maintained regularly. The work is reliable and priced reasonable. I put a lot of miles on my cars and regular maintenance is essential. Being local and knowledgeable saves me in inconvenience and cost to service elsewhere. I have had dealers service my cars over the years and have been disappointed with unnecessary service and charges. Elkhorn Auto is easy to communicate and they work with me as to what is important to fix now or later.
The people there are friendly and honest! They fixed up an electrical issue that my car was retaining despite taking it to another local mechanic 3 times. On top of that they diagnosed and fixed several other problems which after doing some price checks I learned they had done at a bargain price with quality work. I've been taking my car here for several months with no issues, they are the best mechanic that I've ever gone to, and will continue going to! They are very courteous, kind and professional. If you are seeking a place that does quality work at a fair price, you'll find it here. I know I did!
I was looking for an automotive recommendation last summer and several people said try Elkhorn Automotive as they are honest and reasonably priced. After getting a quote on tires from a chain, I went with Elkhorn Automotive. I went with the Hankook tires which are a little more expensive than most but I drive a lot and they come with road hazard insurance.
Since then I've had oil changes done and new brakes and pads. I even got a flat tire in Waukesha where I work. When I brought my car in with the donut tire on they told me they didn't have another of my Hankook tires in stock and would have to order it in. I was bummed because I was supposed to be in Waukesha for a training. The business manager offered to put a spare on so I could make it to the training. I took her up on her offer. I simply returned later that afternoon and they swapped out the loaner tire for the new tire, which was covered with the hazard insurance on the tire. I didn't pay anything extra on this visit.
I returned to Elkhorn Automotive for a transmission flush and asked them to do a vehicle inspection while they had it in. They found my caliper was hanging on one side and suggested I get it replaced, along with the other side. They said since I had my brakes done there 11 months prior, doing the brakes over would be covered under warranty. So basically I was getting new brakes and pads (again) and just paying for the calipers.
I was finding that my schedule was really tight but would be away for 4 days so I was able to leave my car there and they worked on it while I was away at a work conference. I simply got dropped off at their door, went in and paid and was on my way. I'm a very satisfied customer. Highly recommended.
Angela M. from Elkhorn, WI
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